FAQ
Please browse our frequently asked questions, and feel free to call us if your question is not answered here. We are always here to help!
What vaccinations are required?
We require the following vaccines:
- Dogs: Rabies, Bordetella, Distemper/Parvo(dhpp)
- Cats: Rabies, Feline leukemia, FVRCP
We defer to your vet regarding immunity status and vaccination protocol for each pet. If your vet has advised against certain vaccinations for your pet, we will not require those vaccinations. A letter from your vet and a signed release of liability in case your dog contracts the disease while at DHH is all that is required.
Does my dog need to be spayed/neutered to attend daycare or boarding at DHH?
Pets are not required to be spayed or neutered.
What do I need to provide during my pets stay?
Please provide your dog food in clearly labeled Ziploc style bags or small containers. If your pet refuses to eat his kibble while in our care we will provide canned food, oatmeal, or chicken to ensure they eat at no extra charge. Changing your pet’s diet abruptly can lead to digestive upset, however if your pet runs out of food while in our care, we will feed Purina Pro Plan. An additional charge may apply.
Can I bring toys and bedding from home?
It is not necessary to bring toys or bedding as we have everything here. Toys and bones are sanitized daily and bedding is changed as needed. However, you are welcome to bring labeled items that will make your pet more comfortable. We will make every effort to protect your property but cannot be responsible for lost or damaged items.
Can you administer my pet’s medications?
We will gladly administer oral and topical medications at no extra charge. Make sure all medications are clearly labeled with pet’s names and provide clear instructions. If there is a special trick to gaining your pets compliance, please fill us in. If special treats are required, please provide them.
How old does my dog need to be to stay at DHH?
Puppies are accepted once their vet deems them old enough to have a Bordetella vaccine. We have limited space for puppies under 16 weeks as they are not housed in the general population and they take additional staffing. Please contact us ASAP if you must board a pet under 16 weeks.
Geriatric pets are accepted on an individual basis, completely determined based on need. Please call us if your pet is over 12 years old to make sure we have the appropriate space available and to ensure adequate staffing.
Will you use pictures of my pet online?
Guests of DHH understand and agree that DHH has full rights to all pictures and videos taken while at DHH and allow photos and videos in print /publication/ promotion, web design, etc. of their pet.
What happens if my pet has fleas?
DHH is a flea free environment. If fleas are found on your pet while in our care, a Capstar will be administered and a charge will be added to your pet's stay. All pets are to be on preventatives.
Should I make a reservation for my pet’s stay?
Yes. Holidays and summer are especially busy boarding times. Therefore, we suggest making reservations as early as possible. However, if something unexpected occurs please call and we will make every effort to accommodate your pet.
Do you offer long term boarding?
Yes. For long term boarding, a current credit card will be required on file. If 2 weeks of boarding accrue, the credit card will be used to keep the account current. All expenses will be settled prior to pick-up.
Do you accept all dogs?
We accept all breeds but reserve the right to turn away individuals based on temperament. Please call for a pre-boarding assessment if your dog is unaccepting of strangers. Females in season are accepted.
We cannot board:
- Pregnant females: These dogs should stay with the vet in case they start to deliver or have complications.
- Pets exhibiting signs of or under a vet’s care for a contagious disease.
We are happy to accept with a slight fee due to the intensity of staff care required:
- Pets recuperating from surgery as long as the pet’s vet approves and provides clear instructions/limitations.
- Geriatric Pets cleared for boarding by their vet.
- Aggressive dogs on a per case basis. We require a pre-boarding assessment and the dog must arrive with a muzzle.
Can I pick up my dog after hours?
If you need to pick your dog up or drop them off earlier than our scheduled lobby hours you may make special arrangements, subject to staff availability. If staff are required to stay late or come in early a minimum additional fee of $20 will be charged. We will do our best to accommodate your schedule but require as much advanced notice as possible.
How can I pay for my training classes?
Once registered in the DHH Dog Training app, clients can purchase and pay for their class right from the app. If clients prefer to pay with cash or check please call us to arrange for payment to be made in person on the first night of class.
What happens if my pet is injured while at DHH?
Safety and welfare of pets in our care is of utmost importance. Our guests understand that there are inherent risks to group socialization of dogs, including but not limited to kennel cough, upper respiratory infections, papilloma virus (mouth warts), nicks, cuts, bruises and abrasions.
If your dog becomes ill during his stay, we will make every attempt to contact you and take your dog to his vet. If your vet is unavailable, we will seek care at our vet. During business hours we use Companion Animal Hospital or Lakeland Veterinary Hospital. After hours we use Parkway Veterinary Emergency Clinic or Veterinary Healthcare Associates. All expenses will be the owner's responsibility.
If your pet is injured while in our care, medical attention will be sought immediately utilizing our vets. All expenses will be covered by Das Hund Haus.
